Helpful Information When Visiting Saint Louis University Hospital 
 
 
 
 

Our Policies on Visiting
Waiting Areas
Staying Overnight
Parking
Patient and Visitor Relations
Addressing Your Spiritual Needs

Food Service
Social Work
Other Services

Mailing Address and Telephone Basics

If you are planning a visit to our hospital, download this hospital map before you come. It might make your navigation around the hospital easier.

Our Policies on Visiting
 

These temporary changes to our regular visitor policy are being enacted to protect the health of all our patients, visitors and staff and will be in effect until the end of the flu season.

Details of our flu season visitor’s policy are very simple:

 ·         Anyone with flu-like symptoms will be asked to stay home and NOT visit our patients. Symptoms include, but may not be limited to, fever over 100 degrees, runny nose, sore throat, cough, nausea or vomiting.

·         Pregnant women and children under the age of 18, both high-risk groups for the H1N1 virus, will not be allowed to visit our patients. 

·         Anyone who has a chronic illness such as diabetes, asthma, or are undergoing treatment for cancer should not visit during flu season.

·         Any patient who has been admitted to our hospital with the H1N1 virus or is otherwise at risk for infectious disease because of a transplant or respiratory illness will not be allowed to receive visitors during their stay.

·         As always, only two guests may visit a patient at one time.

 We understand that it is very important to keep in touch with loved ones who are in our hospital, and we strongly encourage family members and friends of patients to stay in contact through telephone calls and emails. Patients can receive email messages through our hospital website, sluhospital.com.

 Visitors who are coming to see a loved one should leave their children at home with a caregiver. We do not offer on-site child care, and children can never be left unattended at Saint Louis University Hospital.

 If a patient is facing an end of life prognosis, his or her family is encouraged to work with the patient’s physician and caregivers to make an exception to this temporary policy to ensure that the emotional needs of the patient and family are met.

Waiting Areas
Each patient floor has an intensive care unit waiting room for family members of ICU patients. Each floor also has a general waiting area directly off the visitor's elevator. Children under 14 may wait in the general waiting area, but they must be accompanied by an adult.

Staying Overnight
The Saint Louis University Auxiliary Hospitality House provides a home away from home for families of out-of-town patients at Saint Louis University Hospital. This house, opened in July 1992, is located one block north of the hospital at 3631 Hickory. The house provides affordable housing for families and eligible patients.

Each of the 24 guest rooms is equipped with a private bath, refrigerator, microwave, television and private telephone line connected to the hospital. Laundry facilities are provided in the basement. A smoke-free environment is enforced.

Advance reservations cannot be accepted. Room availability is based on daily turnover. To inquire about room availability, call the Patient and Visitor Relations on the day of your arrival at (314)577-8500 on weekdays between 7:30 a.m. and 3:30 p.m. On weekends, please call (314)577-8010 for room availability. If you are calling from within the hospital complex, dial 78500, Option #1. 

Rates to stay at the Hickory House are: $35 per night for a queen-size room that sleeps four; $30 per night for a room with two twin beds; and $25 per night for a single room.

In addition to the hospital's Auxiliary Hospitality House, some local hotels offer discounted rates. Hotel discount information may be obtained in Admitting, Protective Services, the Volunteer Office, Patient & Visitor Relations or the Information Desk.

Parking When You Visit
Daily patient and visitor parking is available in the hospital garage on Vista Avenue for $1 for the first two hours, with a maximum of $2 a day for tickets validated in the hospital lobby.

Weekly visitor parking passes are available in the Fleur De Lis Gift Shop for $15.

Patients who access hospital outpatient services through TenetCare may also consider parking in the gated lot located at the west end of hospital complex. Exit tokens are available at the front desk of TenetCare.

Patient & Visitor Relations
The representatives in Saint Louis University Hospital’s Patient and Visitor Relations department are the link between patients and their families. They are available to help with matters concerning patients’ hospitalization, to answer questions, and to listen to suggestions and opinions. Patient & Visitor Relations can be reached from 8 a.m. to 4:30 p.m. Monday through Friday at 577-8500. At other times, messages may be left for Patient & Visitor Relations with the hospital operator or by telling a nursing supervisor, social worker or chaplain. Patient & Visitor Relations can provide assistance with:
·        housing and hotels
·        directions, maps and St. Louis Visitor’s Guide
·        information about restaurants
·        travel arrangements
·        interpreters
·        notary public services
·        hair styling
·        patient compliments
·        patient grievances

About patient grievances: Any patient who has concerns that cannot be addressed immediately by a staff member is encouraged to contact the Patient & Visitor Relations department at 78500. A patient experience representative is available to listen to your concerns and work to resolve them. Patients also have the right to have complaints reviewed by the Missouri Department of Health and Senior Services at 573-751-6303. Or write them at P.O. Box 570, Jefferson City, Mo., 65102-0570.

Addressing Your Spiritual Needs
The Pastoral Care department at Saint Louis University Hospital offers pastoral and spiritual services for all patients, families and staff, respecting all religious traditions. The ministry flows from the chaplain’s commitment to the sacredness of human life, as well as the compassion and dignity in suffering and death.

The chaplain’s role includes helping to empower and encourage patients and families to acknowledge within themselves their fears, pain, hopes and resources. Chaplains strive to assist patients and families in the direction of acceptance, forgiveness, peace, healing and love.

 

A chaplain can help by:

·        Listening

·        Assisting you with difficult decisions

·        Facilitating communication

·        Helping you deal with your worries, fears, questions or pain.

·        Helping with ethical concerns, values and decisions

·        Providing spiritual preparation for surgery

·        Being with you when you are alone

·        Praying with you

·        Praying with families at times of death

·        Helping family, friends and staff

·        Helping you draw upon the resources of your own faith

·        Providing sacraments and religious services

·        Providing devotional materials

·        Contacting someone from your faith tradition

·        Providing information about advanced directives and assisting in writing them

 

Patients, families and friends are always welcome to visit the hospital’s Chapel of Christ the Crucified King, which is open 24 hours a day. The chapel is located on the third floor of the hospital in the Desloge Tower. Located just outside the chapel is the Garden of the Healing Christ, a beautifully landscaped meditation garden open from 9 a.m. to 5 p.m. April through October.

 

Catholic Mass is celebrated in the chapel or can be viewed on Channel 6 at noon Monday Through Friday and at 10:30 a.m. on Sunday. Available Catholic sacraments include Holy Communion, Sunday through Friday, Confession or Anointing of the Sick.

 

Islamic prayer is offered in the chapel at 1:30 p.m. on Friday.

 

Chaplains for all denominations may be reached 24 hours a day by calling the hospital operator, 314-577-8000, and asking for the chaplain on call.

 

Food Services
Saint Louis University Hospital's cafeteria, located on the first floor, is open from midnight to 2 a.m.; 6:30-9:30 a.m. for breakfast; 11 a.m.-2:30 p.m. for lunch; and 4:30 –7 p.m. for dinner. Full breakfast, lunch and dinner menus are available during regular meal hours, and snack and grab-and-go items are available between breakfast and lunch and lunch and dinner. Vending machines located in the cafeteria offer a selection of soft drinks and snack items. In addition, the hospital's Coffee Cart, located between the main lobby and the parking garage escalators, offers specialty coffees and pastries from 6:30 a.m. to 3:30 p.m. Monday through Friday.

Social Work
Social workers are available at all times to assist you when you need support from community services. Call 577-8865 Monday through Friday from 8:30 a.m. to 5:30 p.m. Other times call the hospital operator.

Other Services You May Need
 - Cabs - direct phone lines for local cab service are located in the main lobby, hospital entrance and 
    Emergency Department waiting area.
 - ATM - an ATM cash dispenser is located on the first floor of Desloge Tower.
 - Change machine - available 24 hours a day in the cafeteria.
 - Gift shop - the shop is located on the hospital's first floor; it is open Monday through Friday, 9 a.m. to
    8 p.m., and Saturday and Sunday, noon to 6 p.m.
 - Newspapers - vending machines are located in the hospital's lobby.

Mailing Address & Telephone Basics
Saint Louis University Hospital
3635 Vista Avenue at Grand Boulevard
P.O. Box 15250
St. Louis, MO 63110-0250

(314)577-8000

 
 
 
 
 
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