Patient Rights & Responsibilities 
 
 
 
 

At Saint Louis University Hospital, patient admissions, room assignments and patient services are provided without regard to RACE, AGE, RELIGIOUS CREED, NATIONAL ORIGIN, DISABILITY, MARITAL STATUS, COLOR, SEX, GENDER IDENTITY, SEXUAL ORIENTATION or SOURCE OF PAYMENT. As a patient of physicians and staff at Saint Louis University Hospital, you have rights.

The patient has the right to:

·         Be informed of his or her health status, including diagnosis and prognosis.

·         Reasonable access to care which recognizes the individual’s dignity, beliefs and values regardless of race, creed, gender, sexual orientation, religion, culture, disability, age or source of payment.

·         Designate a healthcare decision maker in the event the patient is unable to do so.

·         Access to a language interpreter, auxiliary aids, translation services and/or assist animals at no cost, if the patient has fluency challenges, mental or physical impairments.

·         Have family, significant others and physicians notified of patient’s admission.

·         Participate in treatment and discharge planning.

·         Be cared for in a safe, clean and private environment free from abuse, harassment or indiscretion.

·         Be free from any medically unnecessary restraints or seclusion.

·         Have an Advance Directive placed in his or her medical record, or to have hospital staff assist in the explanation and preparation of said directive or decision, or be informed if the Advance Directive provided by patient cannot be honored.

·         Know the identity and professional status of persons providing services and care.

·         Information from physicians presented in understandable terms regarding diagnosis and treatment options with their risks and benefits, the results of care including any unanticipated outcomes and prognosis.

·         Voice concerns without recrimination regarding quality of care or services, and to expect those concerns to be addressed immediately according to the hospital grievance policy, or to be referred to the appropriate state agency: Missouri Department of Health and Senior Services, Health Facility Regulation, P.O. Box 570,
Jefferson City, MO 65102-0570, (573)751-6303.

·         Information necessary for the patient or authorized representative to give informed consent before any procedure or treatment.

·         A second opinion at the patient’s request and own expense.

·         Request or refuse treatment to the extent permitted by law and to be informed of the medical consequences of this decision.

·         Participate in appropriate assessment and management of pain.

·         Confidentiality of all clinical records and communication to the extent permitted or required by law.

·         Access, directly or through a representative, to information in his or her clinical record within a reasonable time frame and at a cost not to exceed community standards or HIPAA requirements.

·         Request and receive a list of certain disclosures by the hospital of any medical information made in accordance with state and federal law.

·         Request an amendment be made to his or her clinical records if he or she believes information has been misrepresented.

·         Request restrictions on how medical and financial records are used and shared; however, the hospital may choose not to accept.

·         Reasonable continuity of care following hospitalization.

·         Withdraw or deny consent for visitor at any time.

·         Receive visitors and communications from outside the hospital according to hospital policy.

·         Receive visitors who he or she designates, including, but not limited to a spouse, a domestic partner (including same sex partner, another family member, a friend).

·         Review and consideration of any ethical concerns regarding care or treatment.

·         Be transferred to another facility when medically permissible and to have the reason, benefits, risks and alternatives explained prior to the transfer.

·         Receive information regarding involvement in experimental or investigational studies, recording or filming, and to accept or refuse involvement, rescind consent or request cessation of involvement without consequences.

·         An itemized explanation of all charges related to the individual’s medical treatment regardless of the payment source.

·         Die in comfort and with dignity.

 

The patient has the responsibility to:

·         Provide accurate information on present and past illnesses, hospitalizations, medications and other health matters.

·         Follow treatment recommended by his or her physician.

·         Accept consequences of refusing treatment or not following physician’s instructions.

·         Provide a copy of his or her existing Advance Directive.

·         Provide accurate demographic information and meet financial obligations of his or her health care.

·         Protect personal items brought into the hospital, for the hospital cannot assume responsibility for loss or damage of these items.

·         Follow hospital rules and regulations.

·         Adhere to the hospital’s No Smoking Policy.

·         Cooperate in discharge planning process.

·         Respect the rights and privacy of other patients and hospital personnel and the property of others in the hospital.

·         Acknowledge in writing that he or she has received the Notice of Privacy Practices.

·         Ask questions when he or she does not understand the care or treatment being provided.

 

The patient is encouraged to:

·         Become an active, involved and informed member of the healthcare team by asking questions about his or her own health and safety.

·         Participate with the healthcare team in the verification of the site/side of any invasive procedure to be performed.

·         Remind staff to check armband/patient ID prior to receiving any medication, blood/blood product or invasive procedure.

·         Ask questions regarding medications given.

·         Remind staff to wash their hands before providing care.

 

Patient Visitation Rights:

·         The patient has the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and his or her right to withdraw or deny such consent at any time. Where appropriate, this right may be exercised by on the patient’s behalf by the patient’s Support Person.

·         Visitation rights may be subject to clinically necessary or reasonable restrictions and/or limitations (e.g., infection control, need for roommate privacy, etc.).

·         The hospital’s visitation policy shall be implemented in a non-discriminatory manner.

·         The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identify or expression.

·         The hospital informs the patient of his or her rights, including visitation rights.

 

 

Hospital Visiting Hours:

Monday through Sunday                    11 a.m. to 8 p.m.

 

4 West – Adult Psychiatry Visiting Hours:

Monday through Friday                      11 a.m. to 8 p.m.

Saturday and Sunday and Holidays   1 p.m. to 3 p.m.

 

*Please note that all visiting hours are subject to change at the discretion of the patient’s nurse.

*Temporary changes to our regular visitor policy may be enacted to protect the health of all our patients, visitors and staff and will be in effect until the end of flu season.