August 1, 2014, ST. LOUIS - The Commerce Department’s National Institute of Standards and Technology (NIST) has named our Theresa Lyons Flanders, physician relations executive at SSM Health Saint Louis University Hospital to the Board of Examiners for the 2014 Malcolm Baldrige National Quality Award. The Baldrige Award is the nation’s highest honor for organizational innovation and performance excellence.
Appointed by the NIST Director, examiners are responsible for reviewing and evaluating applications submitted for the Baldrige Award, as well as other assessment-related tasks. The examiner board is composed of more than 400 leading experts competitively selected from industry, professional, trade, education, health care and nonprofit (including government) organizations from across the United States.
Those selected meet the highest standards of qualification and peer recognition, demonstrating competencies related to customer focus, communication, ethics, action orientation, team building and analytical skills. All members of the board must take part in a nationally ranked leadership development course based on the Baldrige Criteria for Performance Excellence and the scoring/evaluation processes for the Baldrige Award.
Flanders role at SLU Hospital involves strategic planning and implementing outreach efforts focusing on physicians, community groups, and other potential referral sources in the hospital’s target markets. Theresa became a Fellow with the American College of Healthcare Executives in 2012. She holds a BS from Bethune-Cookman University in Daytona Beach, FL and MSPH from the University of South Florida in Tampa, FL.
Congratulations, Theresa!
