Our Policies on Visiting
Waiting Areas
Staying Overnight
Parking
Guest Services
Addressing Your Spiritual Needs
Food Service
Social Work
Other Services
Mailing Address and Telephone Basics

If you are planning a visit to our hospital, download this hospital map before you come. It might make your navigation around the hospital easier.

Our Policies on Visiting
The hospital's regular visiting hours are from 11 a.m. to 8:30 p.m. In consideration of the patient you are visiting and others, only two visitors are allowed per bedside at a time.

Visitors who wish to stay in the hospital overnight must talk with the unit head nurse or hospital nursing supervisor for an overnight visitor's pass. Visitors arriving at the hospital between 9 p.m. and 5 a.m. must enter through the Emergency Department and receive authorization from Protective Services officer on duty.

Children must be accompanied by an adult at all times. Children under 14 are not allowed in the intensive care unit (ICU) waiting rooms or in the eighth floor bone marrow transplant unit unless approval is first received from either the unit head nurse, hospital nursing supervisor or attending physician. Intensive care unit visiting hours are flexible depending upon the unit; check with the unit's head nurse for more information.

Only two visitors are allowed with a patient in the Emergency Department, and each must display a visitor's pass. Emergency Department staff may ask visitors to remain in the waiting area.

Waiting Areas
Each patient floor has an intensive care unit waiting room for family members of ICU patients. Each floor also has a general waiting area directly off the visitor's elevator. Children under 14 may wait in the general waiting area, but they must be accompanied by an adult.

Staying Overnight
The Saint Louis University Hospital Auxiliary Hospital House provides a home away from home for families of out-of-town patients at Saint Louis University Hospital. This house, opened in July 1992, is located one block north of the hospital at 3631 Hickory. The house provides affordable housing for families and eligible patients.

Each of the 23 guest rooms is equipped with a private bath, refrigerator, microwave, television and private telephone line connected to the hospital. Laundry facilities are provided in the basement. A smoke-free environment is maintained.

Advance reservations cannot be accepted. Room availability is based on daily turnover. To inquire about room availability, call the Auxiliary House coordinator on the day of your arrival at (314)268-5350 on weekdays between 7:30 a.m. and 3:30 p.m. and on weekends between 9 a.m. and 10:30 p.m. On holidays, please call the Protective Services department at (314)577-8078 for room availability. If you are calling from within the hospital complex, call the Auxiliary House at extension 5350 or Protective Services at extension 8078.

Rates to stay at the Auxiliary House are: $35 per night for a queen-size room that sleeps four; $30 per night for a room with two twin beds; and $25 per night for a single room.

In addition to the Hospitality House, some local hotels offer discounted rates. Hotel discount information may be obtained in Admitting, Protective Services, the Volunteer Office, Patient & Guest Services or the Information Desk.

In addition, assistance with long-term housing needs, such as rental apartments, may be arranged through Customer Relations, (314) 577-8500.

Parking When You Visit
Daily patient and visitor parking is available in the hospital garage on Vista Avenue for $1 for the first two hours, with a maximum of $2 a day for tickets validated in the hospital lobby.

Weekly visitor parking passes are available in the Fleur De Lis Gift Shop for $15.

Patients who access hospital outpatient services through TenetCare may also consider parking in the gated lot located at the west end of hospital complex. Exit tokens are available at the front desk of TenetCare.

Patient & Guest Services
The representatives in Saint Louis University Hospital’s Guest Services department are the link between patients and their families. They are available to help with matters concerning patients’ hospitalization, to answer questions, and to listen to suggestions and opinions. Patient & Guest Services can be reached from 8 a.m. to 4:30 p.m. Monday through Friday at 78500. At other times, messages may be left for Patient & Guest Services with the hospital operator or by telling a nursing supervisor, social worker or chaplain. Patient & Guest Services can provide assistance with:
·        housing and hotels
·        directions, maps and St. Louis Visitor’s Guide
·        information about restaurants
·        travel arrangements
·        interpreters
·        notary public services
·        hair styling
·        patient compliments
·        patient grievances

About patient grievances: Any patient who has concerns that cannot be addressed immediately by a staff member is encouraged to contact the Guest Services department at 78500. Patient advocacy representatives are available to listen to your concerns and work to resolve them. Patients also have the right to have complaints reviewed by the Missouri Department of Health and Senior Services at 573-751-6303. Or write them at P.O. Box 570, Jefferson City, Mo., 65102-0570.

Addressing Your Spiritual Needs
The Pastoral Care department at Saint Louis University Hospital offers pastoral and spiritual services for all patients, families and staff, respecting all religious traditions. The ministry flows from the chaplain’s commitment to the sacredness of human life, as well as the compassion and dignity in suffering and death.

The chaplain’s role includes helping to empower and encourage patients and families to acknowledge within themselves their fears, pain, hopes and resources. Chaplains strive to assist patients and families in the direction of acceptance, forgiveness, peace, healing and love.

A chaplain can help by:

·        Listening

·        Assisting you with difficult decisions

·        Facilitating communication

·        Helping you deal with your worries, fears, questions or pain.

·        Helping with ethical concerns, values and decisions

·        Providing spiritual preparation for surgery

·        Being with you when you are alone

·        Praying with you

·        Praying with families at times of death

·        Helping family, friends and staff

·        Helping you draw upon the resources of your own faith

·        Providing sacraments and religious services

·        Providing devotional materials

·        Contacting someone from your faith tradition

·        Providing information about advanced directives and assisting in writing them

Patients, families and friends are always welcome to visit the hospital’s Chapel of Christ the Crucified King, which is open 24 hours a day. The chapel is located on the third floor of the hospital in the Desloge Tower. Located just outside the chapel is the Garden of the Healing Christ, a beautifully landscaped meditation garden open from 9 a.m. to 5 p.m. April through October.

Catholic Mass is celebrated in the chapel or can be viewed on Channel 6 at noon Monday Through Friday and at 10:30 a.m. on Sunday. Available Catholic sacraments include Holy Communion, Sunday through Friday, Confession or Anointing of the Sick.

Islamic prayer is offered in the chapel at 1:30 p.m. on Friday.

Chaplains for all denominations may be reached 24 hours a day by calling the hospital operator, 314-577-8000, and asking for the chaplain on call.

Food Services
Saint Louis University Hospital's cafeteria, located on the first floor, is open from midnight to 2 a.m.; 6:30-9:30 a.m. for breakfast; 11 a.m.-2:30 p.m. for lunch; and 4:30 –7 p.m. for dinner. Full breakfast, lunch and dinner menus are available during regular meal hours, and snack and grab-and-go items are available between breakfast and lunch and lunch and dinner. Vending machines located in the cafeteria offer a selection of soft drinks and snack items. In addition, the hospital's Coffee Cart, located between the main lobby and the parking garage escalators, offers specialty coffees and pastries from 6:30 a.m. to 3:30 p.m. Monday through Friday.

Social Work
Social workers are available at all times to assist you when you need support from community services. Call 577-8865 Monday through Friday from 8:30 a.m. to 5:30 p.m. Other times call the hospital operator.

Other Services You May Need
 - Cabs - direct phone lines for local cab service are located in the main lobby, hospital entrance and 
    Emergency Department waiting area.
 - ATM - an ATM cash dispenser is located on the first floor of Desloge Tower.
 - Change machine - available 24 hours a day in the cafeteria.
 - Gift shop - the shop is located on the hospital's first floor; it is open Monday through Friday, 9 a.m. to
    8 p.m., and Saturday and Sunday, noon to 6 p.m.
 - Newspapers - vending machines are located in the hospital's lobby.

Mailing Address & Telephone Basics
Saint Louis University Hospital
3635 Vista Avenue at Grand Boulevard
P.O. Box 15250
St. Louis, MO 63110-0250

(314)577-8000